A grievance is defined as an act, omission or occurrence which a Stakeholder (employee ,customer, supplier and any interested party) feels constitutes an injustice and can be established on factual information.It may relate to any condition arising out of the relationship with the stakeholders is not limited to the interpretation of any law, regulation or disagreement.It does not include position allocation, involuntary transfers, dismissals, demotions, or suspensions. The grievance procedure and statements made on this form do not include all the rights available to a grievance. 

A formal grievance must be filed within 20 working days following origin of the grievance or the date a stakeholder who feels aggrieved learns of the problem.

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